What materials do you use?

At e&o, you’ll only find natural, genuine gemstones + authentic, high quality metals including 14k gold filled and brass.

Unlike plated metals, gold filled metal is bonded to a steel core and will not be exposed unless scratched/marred. Not only does gold plated jewelry not last more than a few weeks of daily wear, plated jewelry can also be damaging to the environment, as the chemicals and materials are not well regulated by any standard organization.

Be wary of paying a high price (>$55) for lab-created/synthetic stones + gold plated jewelry!

Brass will tarnish over time, but can be polished with a polishing pad. Keep your brass jewelry away from water + moisture to prolong it’s life!

How do I care for my jewelry?

Remove jewelry before showering, using cleaning products, and going to the gym. To clean dirt accumulated in crevices, you can use an old toothbrush and a mixture of warm, soapy water to scrub the piece.

What if my jewelry breaks?

Jewelry is delicate + even when treated with care, snags can happen. We are happy to accommodate any possible repairs on your ember&onyx pieces. For repairs, please use our contact page to reach us. Unfortunately, some repairs may not be possible, and all repairs may be subject to fees for materials or labor. The customer is responsible for all associated shipping fees. We do not offer repair services on jewelry from other designers.

What is your return policy?

If for any reason you are not happy with your purchase, please contact ember&onyx via email within 14 days of receiving your order. Returns must be sent back unworn, and in their original condition and packaging. Shipping costs cannot be refunded.

Do you do commissions or take custom orders?

Special orders will be accommodated whenever possible. Many pieces can be made with minor adaptations in terms of the stones used or lengths. If the piece you are looking for is not listed, it may be available by special order. We primarily work with brass and 14k gold filled materials, and will accept some custom orders requested in solid gold. We do not currently offer any sterling silver pieces. To place a custom order, please reach out through our contact page.